Refund policy
Returns & Exchanges
We offer a 10-day return policy. This means you have 10 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Tags must be intact
- Product should be in original packaging
- Proof of purchase is required
To request a return, email us at support@getnooq.com.
Once your request is approved, we’ll share the return instructions.
Returns sent without approval won’t be accepted.
Damaged or Incorrect Items
Check your order when it arrives. If you receive a damaged, defective, or wrong item, contact us immediately so we can resolve it.
Exchanges
The quickest way to exchange an item is to return the original product and place a new order once your return is approved.